Don’t you just hate it when you have difficulty trying to reach customer support, or worse still, they are unhelpful and don’t answer your questions or solve any problems directly?
Sadly, if this has been your experience you will know the feeling of frustration and anger.
For newbies to the world of online trading, finding a broker who is reliable and offers good customer service is a very important aspect of your overall trading experience and should be one of your main considerations when choosing your broker.
Why are we saying this?
There is no question that your Forex broker should provide good technical support and be easy to reach especially when it comes to depositing or withdrawing your money.
After all, it is your money and you need to know exactly how to control it.
Also, you may have questions regarding the platform which could make it easier for you to navigate.
And you know what else?
Only use a regulated broker.
Make sure that your broker is safe and has a good reputation and more importantly is regulated.
You will discover that generally speaking regulated brokers provide good and reliable customer service.
On the other hand, ‘poor customer support’ is generally associated with a cheating Forex broker.
In addition to that
Do you speak the same language?
You should check if your broker provides multilingual customer service and support and your spoken language. You could be faced with a serious problem if you cannot communicate with them in your own language.
Choosing a broker that offers 24/7 customer support or at least 24/5 will ensure that no matter what time zone you are located in, you can always reach them, night or day!
Easy to reach
You need customer service to be easy to reach, you don’t want to wait to have your problem solved (the markets move quickly and you just can’t afford to lose a trade, because customer support is hard to get hold of).
Plenty of channels of communication
Today, many brokers have a live chat feature, who normally respond to you quickly and of course, there is also, phone and email.
But wait, there is exciting news!
Plus500 have announced that their customer support team are now also available via WhatsApp messaging.
This is in addition to live chat, email and phone.
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🆕👀💡😂🔥💬 We just want to let you know that we’ve added WhatsApp messaging to the variety of channels you can use to contact our customer support team*. You can now reach out to us and enjoy our support at your own convenience. To use WhatsApp, simply visit the 'Contact Us' section on our website or platform. * Currently available in English and a number of selected languages.
This new addition will make it more convenient for many traders and get help on demand.
To use WhatsApp is simple, go to the section on Plus500 website or platform ‘Contact Us’.
From there, you will see a button for Online Chat and WhatsApp. Simply click on the latter to start a conversation with one of Plus500’s agents via this messaging system.
The truth is that, even if your broker offers an excellent platform with all the bells and whistles, like tools and graphs and is competitive.
If there overall service is not up to scratch and is poor and unreliable, you should without a doubt consider moving to another broker.
Think about it, poor customer support could lead to you losing trades.
Put them to the test
Today, it is easy enough to put them to the test, to see if their customer support is efficient. This should be done before opening an account.
- Contact them through their pre-sales department
- Did they come back to you promptly?
- Were they helpful and answer your questions directly?
If you are happy with the response, open a demo account, which is usually free, some brokers also offer virtual money to practice trades.
The good news is, that to meet all the criteria that has been mentioned, Plus500 offer the highest of standards and the best online trading experience for all your trading needs and more.
- They offer over 2,000 instruments to trade made up of indices, commodities, stocks, ETFs, and cryptocurrencies like Bitcoin, Ethereum, Bitcoin Cash, Litecoin and Ripple
- A free unlimited demo account
- Competitive spreads
- Zero commissions
- Low minimum deposit of only $100
- Platform with advanced financial tools and graphs
- Trading on your mobile device with alerts, financial news feeds and more
- Education and tutorials that cover all aspects of CFDs trading
- Regulated and authorized by a variety of financial regulatory institutions
- Listed on the London Stock Exchange
- Excellent and professional customer support who are well versed in all aspects of trading.